Customer Engagement Manager Call Center in Dallas, TX for Baylor Scott & White Health

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Customer Engagement Manager Call Center

JOB SUMMARYJoin a Team that CaresThe Manager of Customer Engagement implements strategies to improve the experience and retention of individual and Medicare members. Works directly with various Marketing and Customer Service staff to serve as the primary liaison for member retention. Develops marketing and customer service programs for membership retention in the individual plans.ESSENTIAL FUNCTIONS OF THE ROLEUtilizes sales and project management skills to plan, develop, coordinate, monitor, report and evaluate programs and initiatives. Works with management to develop specific objectives and reports results. Collects and reports to management pertinent "field

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