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PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Occ Summary Work PerformedN/AKnowledge, Skills and AbilitiesLevel Characteristicsmanagement.needed.Explain bill ingtopatientsand procedures.Check-outskills. Knowledge of medicalSchedul etestsand procedures. Complete and distributeancillary service requisiti ons.according to PRMO credit and collection policies. Determine the amou ntrelationships with others. Must be able to apply specific departmental scheduling. Position also involves customer service, messageCoordinate a ndparticipate in a variety of duties associated with dailypolicies rules andregulationsclinic preparationprocess,completely and timely.Disseminat emessages according to practice communication standardsPrepare for clini c visits by reviewing next day patients and completingcharts.Check-in pa tient upon arrival in the practice.Enter pre-visit orders and prepare ne w patient charts. Pick up X-rays,encounter forms.reports, petty cash and collections bag. File history sheets, ancillaryIDX.on insurance plan.Pre pare encounter forms. Investigate and account formissing encounter forms . Audit encounter forms for completeness andpreparation and referralspat ient record documentation. Return medical records. Attachthe primary car e physician or referring physician and scheduling testsinsurance cardsas indicated by procedure. Coordinate allBatches encounter forms or chargep osting inreports andall other requiredHIPPA/Medicare documents to thean d written instructions, interacttactfully with customers andaccuracy bef ore batching.Copy, file and distributelabs/procedures as requested.Maint aincorrect appointment type, enteringnext day preparation activities.man agement and patient appointmentand prioritize work, provide oralofficech arts, medical records,and educatepatients on requiredmanage allappropri ate alerts. Collect and post co-payments andpatients. Make returnforms.A nswer telephone, take anddeliver messages to physicians, nursesand Stron g verbal and writtencommunication. Basic PCand data entry patient identi fication, patient check in/out, chargeposting, cashappointmentsby schedu ling patients into the others. Report obtainedmedical information frompa tients and referring physicians accurately, terminology and telephoneeti quette. Demonstratedabilityto organize relating to verifyingpatientinfo rmation,collecting payments and establish andmaintain effectivemaintaini ngrecords andIdentify correct patientinformation in IDX. Verify patientd emographic private physician officeAccurately identify theappropriateacc ount for patient visit. Present data. Edit IDX asforms and obtainsignatu re as required by policy and procedure. patientspecificchart documentsan d requisition/transmittal documents. distribution, ancillaryscheduling a ndbalances on accounts due.Imprint allCompletes allIDXcheck-in filesando f cash to becollected based

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired throughhigh school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.