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Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.

Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.

Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient’s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

Health Center Administrator- Duke Primary Care - Croasdaile 

General Description of the Job Class

Level I: Provide overall administrative direction and oversight for policies, procedures and programs of a single-specialty ambulatory clinic/practice at a single site with visit volumes less than 30,000 annually.

Level II: Provide overall administrative direction and oversight for policies, procedures and programs of a large, complex, multi-discipline ambulatory clinic/practice at: a single site with visit volumes of at least 30,000 annually OR two smaller, single-specialty sites.

Level III: Provide overall administrative direction and oversight for policies, procedures and programs of multiple ambulatory clinics/practices at: two or more multi-disciplinary sites OR three or more single-specialty sites.

Duties and Responsibilities of this Level

Level I

• Provide administrative direction and coordination in the formulation, interpretation and administration of current and long-range policies, procedures and programs of a single-specialty ambulatory clinic/practice at a single site.
• Establish schedules, task assignments and allocation of manpower, space and equipment to ensure conformance with departmental commitments.
• Determine fiscal requirements, make projections and prepare the budget; monitor, verify and reconcile expenditure of budgeted funds; prepare financial statements reflecting the status of programs and activities; ensure compliance with University policies and procedures.
• Maintain liaison with all levels of administration, physicians and outside organizations to coordinate clinic/practice business, accomplish directives, and to facilitate the resolution of problems.
• Direct the compilation of and/or prepare operational and financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
• Develop operating policies and procedures for the Health Center; conduct meetings with subordinates to ensure compliance with established practices; implement new policies and keep employees abreast of current changes and standards.
• Represent the assigned Health Center in meetings, conferences and maintenance activities within ambulatory clinical operations.
• Assume accountability for the achievement of balanced scorecard targets.
• Direct and coordinate various personnel functions including, but not limited to: hiring, performance appraisals, promotions, transfers and vacation schedules. Perform other related duties incidental to the work described herein.

Level II assumes the same types of duties, but with responsibility for a large, complex, multi-discipline ambulatory clinic/practice at a single site.

Level III assumes the same types of duties, but with responsibility for multiple ambulatory clinics/practices at two or more sites. Will also serve as a preceptor and/or mentor for other HCAs and managers.

Perform other related duties incidental to the work described herein.

Preferred qualifications

Master's Degree

3-5 years of leadership experience

Required Qualifications at this Level

Education

Work requires a general business background generally equivalent to a bachelor's degree in a business or healthcare-related field.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Experience

Level I

Work requires 1 year of related administrative or clinic/practice management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of clinic administrative functions.

Level II

Work requires 3 years related administrative or clinic management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of clinic administrative functions.

Level III

Work requires 5 years related administrative or clinic management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of clinic administrative functions.

Knowledge, Skills, and Abilities

• ACCOUNTING/BOOKKEEPING
• BUDGET PROJECTION
• PERSONNEL PRACTICES
• DUKE ACCOUNTING SYSTEM
• DUKE PERSONNEL POLICIES
• DATA ANALYSIS
• SUPERVISION

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.