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340B Program Support Specialist
Secure340B
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Details

Posted: 21-Jul-22

Location: atlanta, Georgia

Type: Full Time

Required Education: 2 Year Degree

Salary: $50,000-$60,000 annually

Categories:

Medical & Health Services Managers
Operations

Sector:

Health Care System

Preferred Education:

2 Year Degree

Internal Number: 3402022

Secure340B, a rapidly growing independent retail pharmacy 340B consulting firm, is seeking a self-motivated 340B Program Support Assistant. The position is remote. This position will be performing customer support activities as assigned; including answering customer questions, researching issues, coordinating assistance with internal & external resources as required to deliver an optimal customer experience.

What You Will Do:

*Perform customer support activities including Salesforce case management, customer outreach, monitoring support email, investigations, Q&A sessions, and coordination with internal/external resources for issue resolution.

*Assist Secure340B Account Managers and Operations with TPA implementation follow ups and information requests.

*Collaborate with 340B TPAs to assist operational issue resolution.

*Review pharmacy performance through applicable 340B TPA website portal(s), Excel extracts, and various tools. Interpret the data to provide meaningful answers or recommendations. Identify patterns and trends in the data; ability to forecast; ability to tell the data’s story.

*Perform advanced analytical activities, including defining, measuring, and communicating core operational metrics and providing insight to the business.

*Other customer support duties as needed/assigned.

 

 

A Successful Candidate Must Have:

*Highly organized, detail-oriented, and excellent internal and external customer service skills.

*Minimum of 2 years’ professional experience in 340B, pharmacy, healthcare, or related data analytics, with an emphasis on vendor or customer relationship management.

*Must be a self-starter/self-motivated.

*Excellent analytical, organizational, and data driven skills required.

*Ability to handle shifting priorities.

*Exceptional presentation and communication skills, both verbal and written.

*Requires strong interpersonal skills with the ability to work with both management and other employees; exercise good judgment in choosing appropriate communication channels.

*Proven track record as a team player with strong business ethics.

*Retail pharmacy technician experience or an A.A/A.S. degree preferred.

*Proficient use of Microsoft products (advanced Excel specifically), Salesforce, and Google Suite.

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About Secure340B
We are a company that works with independent pharmacies with their 340B program. At Secure340B, we believe nothing is more valuable than the health of a community. We understand that when independent pharmacies and healthcare providers come together, the community is strengthened. Secure340B aligns with these partnerships to facilitate the 340B Program membership, ensuring the program runs smoothly and effectively, as it was intended.
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https://careers.340bemployed.org/jobs/17152443/340b-program-support-specialist
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