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Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.

Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.

Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient’s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance!

CERTIFIED MEDICAL ASSISTANT - DUKE PRIMARY CARE

Occ Summary Work PerformedN/AKnowledge, Skills and AbilitiesLevel CharacteristicsWorking knowledge of procedures and techni ques involved inadministering routine and specialHeavy lifting and the a bility to transport stretcher and wheelchairperformed.Working knowledge ofsanitation, personal hygiene and basic health andpatients may be requi red.informationGood customer service skills.Age specific competencies.Working knowledge of sterile techniques and special procedures that aresaf ety precautionsAbility to establish and maintain effective working relat ionships withapplicable to worktreatments to patients.work collaborative lypatients and clinic staffinstructions generally acquiredMedical termin ologyTyping skillsthrough a high school education and medical assistant programming.Work requires the ability to understand and follow oral and writtenposting, order entry. Able toLevels II and III -- Ability to inde pendently seek out resources andDaily clinic preparation process; regist ration, scheduling, chargeapplicable for workin a clinic setting. Worki ngknowledge of infectionsafety precautions.document and communicate pert inentcontrol procedures andpatient record.treatment procedures tosupervi sed by the physician.The CMA takes medical histories and records vital s igns, explainsThe CMA greets patients, answers telephones, schedules app ointments toinclude arriveCommission and falls and/orparticipate in clin ic committees.performs routineprocessing, high level disinfection and st erilization of medicalspecimens, performing basiclaboratory test in the clinic/office, taking electrocardiograms,removing sutures/ staples, chan gingsterile and non-sterile dressings, promoting patient/familycontamina ted supplies, instrumentinterdisciplinary healthcareinstruments, telepho ningteam in providing direct patient care. The Medical Assistant, Certif iedpatients and ensure theexamination and procedures, collecting and pre paring laboratoryprescriptions to a pharmacy, preparing and administerin gmedications asfunctions as delegated andappointments in MaestroCare, ch eckout patients, and referralscheduling; arranges for hospitaladministra tive duties as directed.patients, and prepares patients for examinations and procedures.understanding of the educational contentand authorizingdr ug refills as directed. Performs other clinicaladmissions and laboratory services, updates and files patient medicalclinic/office runs smoothly. directed by a physician,and forms. Performs othercollections on accounta nd nursing staff duringrecords, fills out insuranceMay be requested tobe a liaison for clinic activities such as Jointmedical practice that assi stmedical and/or nursing staff in theexamination and treatment ofbalanc es; correspondence, and ordering clinical and clerical suppliesOtherclin ical support responsibilities include disposing ofadministrative andpati ent care supportive dutiesin a Health SystemClinical responsibilities:Ad ministrative responsibilities:The Medical Assistant, Certified functions as an integral member of thePatient care support responsibilitiesmay in clude assisting the medicaland his/her involvementin the plan ofcare, an d documenting in theforms, handles billing,bookkeeping to include receiv ing copays and

Minimum Qualifications

Education

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants mustmeet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.