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Patient Services

0.001 FTE, 8 Hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Under the direct supervision of the Manager of Interpreter Services, conducts medical and general interpreting/translating for the patient care staff and for patients and their families. Acts as a cultural consultant to staff and as advocate for non-English speaking patients/families. Assesses and monitor their patient's understandings of the information conveyed and keeps physicians/nurses informed as to the level of that understanding. Suggests referrals to medical staff, clinical social workers, patient relation staff, chaplains, and ancillary staff. Records services provided in patient chart.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Translation of AVS documentation and proactive coordination of early discharges

• Performs medical interpretation/translation for patients and their families, including in-group setting, such as family conferences.

• Makes notations in the patient's chart indicating the origin of the request for interpretation or translation, the nature of the service provided (such as interpreting treatment orders or pharmacy instructions), and an assessment of the patient's understanding and level of acceptance of the information.

• Translates correspondence, medical histories, medical consent forms, medical procedures and instructions, legal documents, manuals, brochures and other pertinent documents as necessary.

• Assesses patient's/family's comprehension of "informed consent" as needed. Advises physician/patient care staff of any need for clarification.

• Ensures access to hospital resources for non-English speaking patients and their families.

• Triages crisis interventions for non-English speaking patients and families.

• Conducts in-services and consultations relating to medical interpretation/ translation, health cultural practice or pertinent issues with medical and healthcare staff personnel, and appropriate hospital departments or committees.

• Cooperates maintaining the quality of service by being flexible in providing coverage for vacation, sick leave, and emergencies.

• Suggests referrals to medical staff, clinical social workers, patient relation, staff, chaplains, and ancillary staff for patients and/or families who could benefit from their assistance.

• Trains doctors and hospital staff in protocol for accessing Interpreting Services.

• Works with management to ensure ADA and national interpreter standards are met and complied with.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related field from an accredited college or university and two (2) years of progressively responsible and directly related work experience;
or
Master's degree in Interpretation/Translation or in a work-related field from an accredited college or university

Certification: National certification for Medical/Healthcare Interpreters preferred

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Must possess high verbal and written skills in both English and target language.

• Knowledge of Medical Terminology.

• Ability to adjust communications to fit the needs and level of understanding of the receiver

• Ability to establish and maintain excellent client relationships, exhibit exemplary interpersonal skills and exercise sound judgment and professionalism in business and personnel matters

• Ability to maintain confidentiality of sensitive information

• Ability to remain calm under pressure and apply sound judgment

• Ability to work well with individuals at all levels of the organization

• Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.

• Knowledge of cultural and perceptual factors that may affect patient treatment and communication

Physical Requirements

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.