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Current, permanent VA employees or Federal employees from another agency should apply under CBST-11489283-22-AK. The incumbent serves as a Pharmacy Technician Supervisor in a VISN Clinical Contact Center (CCC) as part of an interdisciplinary healthcare team. The incumbent responsible for assisting pharmacy management in providing and coordinating optimal pharmaceutical care activities in the VISN CCC in accordance with the department's mission, vision, and goals. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). Education or Experience: A high school diploma or equivalent; or at least 3 months experience. Certification: Certification by the National Pharmacy Technician Certification Board (PTCB) is required at grades GS-6 and above. Grade Determinations: PHARMACY TECHNICIAN, GS-0661-7 Experience. One year experience at the next lower level and must fully meet the KSAs at the next lower level. Demonstrated Knowledge, Skills, and Abilities. In addition, the candidate must demonstrate the following technical KSAs and the potential to acquire the assignment specific KSAs designated by an asterisk (*): *1. Knowledge of human resource management policies and procedures, and the ability to supervise various levels of pharmacy technicians and other technical personnel (for supervisory assignments). *2. Ability to apply management and leadership principles. 3. Ability to communicate orally and in writing. 4. Extensive working knowledge of the pharmacy operation. 5. Ability to assess staff needs and provide appropriate training. Preferred Experience: Supervisory experience preferred References: VA Handbook 5005/15, Part II Appendix G28, Pharmacy Technician Qualification Standard. This can be found in the local Human Resources Office. The position is above full performance level (GS-8). Physical Requirements: Moderate lifting (15-44 pounds), moderate carrying (15-44 pounds), straight pulling, pushing, reaching above shoulder, use of fingers, walking, standing, kneeling, repeated bending, specific visual requirement (ability to read prescriptions), hearing (aid permitted). (See VA Directive and Handbook 5019, Employee Occupational Health Services). ["VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws The duties of the Pharmacy Technician - CCC in the Pharmacy Service include but not limited to: Administration/Supervisory a. Responsible for administering human resources actions and personnel matters and dealing effectively with employees and union representatives. b. Prepares the tour of duty for the VISN CCC Pharmacy technicians. c. Responsible for approving and denying leave requests, including but not limited to annual and sick leave, for VISN CCC Pharmacy technicians. d. Ensures compliance with established VA and pharmacy policies and procedures. e. Performs quality control of pharmacy technicians' work and calls. f. Completes job performance evaluations, recommendations for awards, and/or disciplinary actions for the VISN CCC Pharmacy technicians and makes recommendations to the VISN CCC Pharmacist Supervisor. g. Participates in the creation of VISN CCC Pharmacy Services standard operating procedures. h. Assists in the interview process and selection of VISN CCC Pharmacy technicians. i. Conducts technician meetings/huddles to assure proper updates of departmental and hospital communications. j. Encourages pharmacy technicians to report actual and/or potential medication errors or adverse events and participates in medical center and pharmacy service quality improvement initiatives to promote patient safety. Education/Training a. Participates in meetings, conferences, and training programs relevant to the development and maintenance of the VISN CCC Pharmacy Service. b. Continually evaluates the VISN CCC Pharmacy Service for opportunities for improvement. c. Assists in coordinating new employees' on-boarding experience (i.e. new employee training and orientation to computer systems). d. Responsible for implementing and documenting the training and expanding capabilities of pharmacy technicians. e. Identifies continuing education, training needs, etc. and responds to those needs when necessary. f. Assists in preparing and updating the VISN CCC Pharmacy Service training materials. 3. Staffing a. Functions as a GS-6, or GS-7 Pharmacy Technician when the need arises Work Schedule: Weekends, holidays, evenings and nights rotating 7:30am-4:00pm, 8:00am-4:30pm, 9:30am-6:00pm, 3:30pm-12:00am\nTelework: Available\nVirtual: This is not a virtual position.\nFunctional Statement #: 598-00183-F\nRelocation/Recruitment Incentives: Authorized\nPermanent Change of Station (PCS): Not authorized\nFinancial Disclosure Report: Not required"]