Come and join us in the ChristianaCare Pharmacy - Dedicated to getting the right drug to the right patient at the right time!
ChristianaCare is recruiting for a Pharmacy Access Coordinator for the Hematology Practice. This position is located at the Helen F. Graham Cancer Center. It is a key non-clinical role. As the Pharmacy Access Coordinator, you will be responsible for providing high-touch, patient-centric care to drive an exceptional experience for patients enrolled in the ChristianaCare Specialty Pharmacy Program.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Serves the patient and their caregiver's primary point of contact for the ChristianaCare Specialty Pharmacy Program.
Triages and coordinates the patient's and their caregiver's needs to escalate issues to the appropriate clinical or non-clinical resources both internally and externally of the organization.
Develops relationships with patients and their caregivers to provide an exceptional and engaging experience while enrolled in the ChristianaCare Specialty Pharmacy Program.
Serves as the program's liaison to office practice clinical and operations staff.
Conducts initial and follow-up benefit investigation (BI) to assist providers and patients in the timely initiation or continuity of specialty medication therapy.
Coordinates the patient's enrollment in patient assistance programs to improve affordability of specialty medication therapy.
Facilitates processing of third-party payer prior authorization (PA) and utilization management (UM), and step-edits for specialty medications to expedite therapy initiation or avoid therapy disruption.
Coordinates with the program's clinical pharmacist team and pharmacy operations team to achieve the program's goals and objectives. These activities include but not limited to specialty medication prescription refill coordination, implementation or execution of non-clinical care plan activities, documents program activities, coordination with external specialty pharmacies, reporting of performance metrics, etc.
Participates in the continuous improvement of program.
Demonstrates superior communication skills and customer service.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or equivalent required
Associates or Bachelors degree preferred
Exceptional customer service skills required
Exceptional time management and prioritization skills required
Experience working in a medical practice or pharmacy preferred
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.