Within the broader Digital Informatics and Technology Solutions (DigITs) organization, the Product Management & Business delivery team oversees product strategy, execution and adoption for large scale digital platforms that support MSK employees, clinicians, patients and ultimately the external market.
Beyond working with thetechnology,itself, we aim to understand the people who use it and the processes affected by its implementation. We empower our clinicians and patients with tools that support the best outcomes, and we support our researchers in their efforts to forge new territory in precision oncology. We evaluate our interventions to prove that the work we are doing is impactful, and we weigh costs and benefits to measure value and prioritize future initiatives.
We are undergoing a major digital transformation in support of our mission. The Senior Product Manager will have thorough knowledge of the product management lifecycle and proven experience building digital solutions in a scaled agile environment. This individual will be responsible for defining and executing the build of strategic initiatives within our portfolio of Digital offerings for Health Consumers, Clinicians and Administrative users.
Health Consumer Platform - TheHealth Consumer Platformprovides health consumers with a unified,seamless digital technology experience across the care continuum. Our goal is to reach and engage health consumers virtually and expand MSK's reach beyond our physical locations. The Health Consumer Platform includes products such as telemedicine, patient remote monitoring, patient-reported outcomes, MyMSK , and MyMSK Knowledge & Guidance Center.
Clinical & Logistics Platform - TheClinical & Logistics Platformprovides a thoughtfully connected portfolio of advanced applications that fulfills our commitment to both cliniciansand the healthcare consumer. These role-centric and workflow-informed integrated applications enable clinical staff to provide the highest quality, most informed, and cost-effective personalized care with a focus on user experience. This platform also seeks to fulfill MSKs mission to prevent, diagnose, and treat cancer through the provision of easy and early access to MSKs oncology experts for any person, regardless of geography or relationship with MSK.
Service Platform - TheService Platformfunctions as a system of record for the management of health consumer relationships and service interactions. Through the use customer relationship management (CRM) and advanced telephony technologies, the Service Platform allows MSK to provide best in class service experiences, streamline service-related processes, and stay connected to our patients.
Act as the Product Manager on a Release Train within our SAFe delivery framework
Lead the ideation, technical development, and launch of innovative productsand solutions
Understand business and functional needs and how relationships support those needs
Establish shared vision by building consensus on priorities leading to product execution
Drive product development with a team of engineers and designers
Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
Define and analyze metrics that inform the success of products
Understand competitive position and deliver products that are aligned with industry standards
Maximize efficiency in a constantly evolving environment
Define strategy for future use cases and communicate with senior leadership on status, risks and change control
Engage with stakeholders as needed to determine the trade-offs between scope, budget and timeline
Participate and coordinate incident resolution to ensure proper point-of-escalation as needed as well as managing business communications related to releases
UsingSAFe, you will create and maintain product roadmaps, carry out product and usability testingin partnership with the Design team, define success measures for products, measure product performance, oversee creation of documentation contributing to development and acceptance of user stories, and leadingdemonstrations to business partners.
Drive continuous improvement of team workflows and core methods.
Digital product management experience; creating strategic product roadmaps and working with cross-functional teams
Bachelor's degree or equivalent experience;
Proven experience working in an Agile environment, preferably prior experience as an Agile Release Train product manager. SAFecertification a plus*
Experience driving product vision,design discussions, and developing new products & technologies
Comfortable managing day-to-day technical and design direction
Knowledge of full product lifecycle
Proven experience leading complex initiatives in a fast paced environment
Ability to influence multiple stakeholders independently
Competitive compensation packages | Sick Time | Generous Vacation + 12 holidays to recharge & refuel | Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care | 403b retirement savings plan match | Tuition Reimbursement | Parental Leave & Adoption Assistance | Commuter Spending Account | Fitness Discounts & Wellness Program | Resource Networks | Life Insurance & Disability | Remote Flexibility
We believe in communication, transparency, and thinking beyond your 8-hour day @ MSK. Its important to us that you have a sense of impact, community, and work/life balance to be and feel your best.
Our Hiring Process
You read the ad, agree it sounds like a great fit & apply -> Talent Acquisition contacts you to complete our tech assessment and/or schedule a phone interview (if your profile aligns)-> after speaking with the Talent Acquisition Specialist, you will connect with the Hiring Manager by phone or video call -> if your experience is a fit, you will move forward to an on-site visit or video call with the team -> post interview feedback -> ideally an offer! -> reference check & onboarding -> orientation & official welcome to MSK
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.