Call Center Representative AdventHealth Medical Group

Location Address: 350 1st Street N, Winter Haven, FL 33881

Top Reasons to work at AdventHealth Medical Group

• Faith based & mission driven organization
• Central Florida’s premier multi-specialty medical group
• Comprehensive Employee Benefits such as Educational Reimbursement
• CREATION Health employee wellness and lifestyle programs
• Positive working climate to support a work life balance

Work Hours/Shift: Monday-Friday 8:30am-5:00pm

You Will Be Responsible For:

• Communicates in a cordial, professional manner with patients via phone.
• Transfers incoming callers to appropriate department / location when necessary.
• New patient registration (inputting demographic information, insurance information, etc.).
• Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
• Updates computer referring physician data base.
• Works with online scheduling system and EHR.
• Verifies patient data and insurance to ensure it is updated for accurate billings.
• Handles patient concerns or refers to administration appropriately.
• Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
• Maintains updated documentation of identified action work lists needed for daily operations.

What You Will Need:

Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• High School Graduate or Equivalent – required
• Previous customer service experience – required
• Bilingual – preferred
• Knowledge of EHR – preferred
• Medical office or medical call center setting experience – preferred
• Proficient with computer programs: Email, PowerPoint, Excel, Word.
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
• Ability to work independently and in a team environment.
• Excellent verbal and written communication skills.

Job Summary:

Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment.  Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.