The Patient Services Coordinator (PSC) is responsible for scheduling and re-scheduling patients and may also serve as the primary receptionist for the department/program. This role creates the first impression guests (patients or visitors) through the check-in/-out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. The PSC also performs a variety of clerical functions.

Completes scheduling and registration functions

• Demonstrates excellent customer service skills
• Produces efficient and accurate schedules and associated reports
• Records and updates schedule changes accurately, communicating changes to all involved staff
• Seeks out solution to time conflicts directly through parties involved and other available resources.
• Adds pertinent information and documents into the patient record
• Arrange for interpreter services when appropriate

Completes clerical and reception duties

• Answers, screens, and responds to telephones calls
• Reviews and routes scans, faxes, inter-departmental or postal service mail
• Takes and leaves concise messages for patients and responds as requested
• Makes new patient packets
• Pulling and tallying data
• Word processing

Report development

Develops and implements office/department procedures to maintain systems and records

• Orders supplies and monitors par levels for the department
• Locates and orders repairs and service requests
• Knowledge of applicable equipment/processes
• Ability to coordinate and document operational processes

Maintains databases, files and records on a regular basis according to established procedure

• Completes the Medicare and Medical Assistance certification, as applicable

Demonstrates strong communication skills

• Strong knowledge and familiarity with the Fairview system
• Strong organizational and prioritization skills
• Ability to prioritize competing activities

Adaptability

• Requires access to reliable transportation to be present at various locations to conduct and meet reasonable business needs
• Travels to and provides care in multiple settings as assigned
• Demonstrates personal flexibility to meet staffing and patient needs
• Manages unanticipated changes throughout the day
• Demonstrates ability to provide care with a variety of clinical populations
• Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care
• Adaptable in responding to demands of multiple processes and supervisors

Must have strong interpersonal and phone skills. Must be self-directed in fulfilling job duties. Would prefer medical office experience.

• Ability to relate to all age levels
• Computer skills
• Customer service
• Detail orientated
• Flexibility
• Organizational skills
• Scheduling
• Secretarial

Preferred

Education

• Vocational/Technical Training

Experience

• Clerical/scheduling experience