Interested Candidates should send a CV and cover letter to: mgmtrecruit@cookcountyhhs.org

Job Summary

As a member of the leadership team, the Director of Specialty Clinics, Stroger Hospital and Central Campus provides plans, organizes, directs and coordinates the ambulatory operations for Primary and Specialty Care clinic services to facilitate the provision of clinical and health services for patients. This position is responsible for all aspects of the development, operations, budget, and performance management of multiple clinics throughout John H. Stroger Jr. Hospital and Central Campus and for exercising direct and indirect supervision over assigned managerial, professional, technical and clerical staff. The Director recommends, develops, implements and evaluates goals, objectives, policies and procedures related to these operations in order to achieve short and long term objectives and to advance the mission of Cook County Health (CCH). The Director will facilitate, direct, and coordinate activities and programs designed to improve patient access to care that is patient centered, coordinated, high quality and cost-effective care delivery system.

This position is exempt from Career Service under the CCH Personnel Rules.

General Administrative Responsibilities

Collective Bargaining

• Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
• Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

• Document, recommend and effectuate discipline at all levels
• Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
• Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

• Direct and effectuate CCH management policies and practices
• Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

• Contribute to the management of CCH staff and CCH' systemic development and success
• Discuss and develop CCH system policy and procedure

General Administrative Responsibilities continued

• Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
• Work with Labor Relations to discern past practice when necessary

Typical Duties

Administrative Practices and Clinic Operations

• Assures implementation of system-wide strategic initiatives and policies
• Participates in formulating clinical policies, setting management objectives, and developing and evaluating programs, systems and services
• Actively participates in community activities that promote CCH's mission, philosophy, and values
• Develops and maintains collaborative relationships between the Ambulatory and Community Health Network clinics and community- based organizations
• Creates a positive work environment for employees including the consistent application of personnel policies and procedures
• Contributes to the development of a workplace Culture of Safety for patient, staff and visitors
• Maximizes patient access and by creating efficient workflow and scheduling that support the delivery of high quality, efficient patient care
• Coordinates and integrates all operations including, but not limited to, Clinical services and related resource allocation'; Patient concerns and complaints; HR and Labor issues; Contracted Services; Information Technology; Patient Transportation
• Collaborates with physician leaders in all areas of responsibility

Personnel Management

• Provides leadership and direction to site operations leaders/managers. Ensures adherence to administrative policies, practices, and procedures for the assigned clinic or clinics
• Supervise non clinical managers, facilities staff based at Primary and Specialty Care clinics on the central campus
• Responsible for hiring, coaching, developing, terminating, issuing discipline, conducting performance evaluations for direct reports
• Promotes collaboration while working to achieve collective outcomes; is inclusive of peers, medical staff, &/or key stakeholders when making decisions that affect operations
• In cooperation with leadership team, Director establishes performance goals for staff and conducts performance reviews on a scheduled basis
• Maintains confidentiality of all clinic administrative / office personnel records and personnel actions. Has knowledge of all employee labor disputes and grievances. Acts as management representative for any employee complaint or grievance throughout the CCH labor process

Financial Management

• Develops long range financial plan and recommends annual budget with appropriate staffing levels for area of responsibility. Works with clinic managers for staffing, office supplies, equipment maintenance costs and related operating expenses
• Maintains information infrastructure that supports analysis of clinical and financial data
• Monitors all financial operations to ensure the facility utilizes its resources in a fiscally responsible manner. Authorizes purchases, distributions, contracts and other transactions within limits established
• Works in collaboration with finance on all revenue cycle processes and components

Planning and Regulatory Compliance

• Responsible for promoting the patient service delivery models while maximizing patient access and flow by coordinating all clinical and office operations and workflow to staff
• Demonstrates discretion and maintains confidentiality regarding all patients' medical and financial records
• Ensures strict compliance with all Federal and State regulatory and accrediting bodies, including, but not limited to, (Illinois Department of Public Health, Joint Commission, Medicare, OSHA, HIPPA, CLIA etc.). Responsible for assuring that all systems are in good working order at all times

Patient Experience and Operations

• Oversees all aspects of patient experience to achieve high patient satisfaction ratings
• Monitors workflow of clinical and administrative staff through routine review of scheduling personnel assignments, work schedules, vacations and personal leaves, to ensure appropriate levels of staffing for clinic patient volume

Communications

• Serves on committees, boards and task forces as requested by Chief Operating Officer, Stroger Hospital and Central Campus

Policies & Procedures

• Establishes ongoing training for administrative staff as needed to meet objectives
• Participates in the coordination of staff credentialing process
• Performs other duties as assigned

Reporting Relationships

Reports to the Chief Operating Officer, Stroger Hospital and Central Campus