We instituted one of the nations first specialty pharmacy programs, which now serves patients in all 50 states. Our specialty therapy management programs include some of the most difficult conditions to manage: HIV/AIDS, PKU, transplant, hemophilia, hepatitis C, infertility, inflammatory conditions, oncology and lysosomal disorders. Patients taking expensive or self-injected specialty drugs receive their medications safely and on time through programs that utilize personal medication management and monitoring. All therapy programs share three common objectives:
To get the best clinical results from the medication regimen
To maximize the return on every dollar spent on medications
To ensure that patients set and meet their treatment goals
This position provides telephone support to pharmacy patients, providers and pharmacies ensuring that patients are eligible for and receive prescribed medications in an accurate and timely manner via appropriate delivery methods. This includes patient tracking, processing of patient claims, customer service, issue resolution and/or escalation.
Complete intake process for mail order, specialty, transplant and limited distribution pharmacy patients including new patient enrollment, insurance verification, and medication refill and delivery schedule.
Under the direction of the pharmacist, receive prescription/orders from patients, process manually or using the appropriate computer system and protocols in an accurate and timely manner in accordance with all legal, regulatory agency and Fairview requirements.
Coordinate ordering, delivery of medications, supplies and equipment to patients and clinical areas as requested.
Other responsibilities as assigned including but not limited to: back up phone coverage, data collection, reporting, process improvement and maintenance of patient education materials.
One year experience as a pharmacy technician in a call center environment
Registered Technician with Minnesota Board of Pharmacy
Pharmacy certification with the Pharmacy Technician Certification Board. Other National Pharmacy Technician certification will also be accepted.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.