Consumer Access Specialist AdventHealth 

Location Address: 680 Peachwood Dr, DeLand, FL 32720 (Deland Cancer Center)

Work Hours/Shift:

Full Time Days 8a-430p

GENERAL SUMMARY:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. 

KNOWLEDGE AND SKILLS REQUIRED:

• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written
• Ability to adapt in ever changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPPAA and AdventHealth corporate policies

KNOWLEDGE AND SKILLS PREFERRED:

• • Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
  • Knowledge of computer programs and electronic health record programs
  • Basic knowledge of medical terminology
  • Exposure to insurance benefits; ability to decipher insurance benefit information 
  • Bilingual – English/Spanish

EDUCATION AND EXPERIENCE REQUIRED:

• One year of customer service experience
• High School diploma or GED

EDUCATION AND EXPERIENCE PREFERRED:

• • One year of relevant healthcare experience
  • Prior collections experience
  • One year of direct Patient Access experience
  • Associate’s degree

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• N/A

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

• N/A