Scheduling Specialist (FT)

Vanderbilt Wilson County Hospital, Central Scheduling

Role Summary:

Responsibilities include ensuring all phone calls received in One Call switchboard are answered in a timely manner. All phone calls are recorded, faxes received and recorded proper and timely. To review all information given by either the patient or the physician's office is accurately recorded. Must work with Diagnostic areas to ensure work-flow is correct.


KEY RESPONSIBILITIES:

• Answer all phone calls in a timely manner, utilizing holds for multiple calls
• Utilize the scheduling system to document all calls and set appointments for all outpatient non-surgical procedures of the hospital
• Utilize and understand medical terminology and have attention for detail when taking provider phone calls
• Understand all prep requirements for outpatient radiology and communicate with the patients about them
• Schedule new appointments, reschedule existing appointments, and work with ancillary departments and physician's offices to arrange urgent tests
• Requests orders, as well as any other required paperwork necessary to complete the patient's appointment and analyze any type of data needed
• Demonstrate ability to manage time, deadlines, multiple request and priorities, maintain productivity and exercise good judgment with minimal supervision
• Calculate patient financial estimates and collect over the phone
• Obtain pre-certification from insurance, utilizing online tools and payer websites
• Excellent customer service required

Department/Unit Summary:

• Vanderbilt Wilson County Hospital currently offers the following imaging services: Mammography, Bone Density Imaging, Diagnostic Imaging/X-ray, MRI, Ultrasound, Nuclear Medicine, CT, and Interventional Radiology services. We are proud to say that both our Ultrasound and Mammography services are ACR accredited. Associates have both inpatient and outpatient opportunities.

Position Shift:

• FT Days

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Vanderbilt Wilson County Hospital:

For more than 40 years, Vanderbilt Wilson County Hospital (formerly Tennova Healthcare - Lebanon) has been a place of healing and connection for patients and families in Wilson County and the surrounding area. The two-campus facility is the sole provider of inpatient and outpatient medical services in Wilson County. Known for comprehensive services, recognized care, and a commitment to the community, VWCH became a part of the Vanderbilt University Medical Center family (VUMC) in August of 2019.

Recognition Awards for Quality

• Joint Commission certified in total Hip and Knee Replacement
• The Joint Commission Certified Primary Stroke Center
• American College of Cardiology Accredited Chest Pain Center
• Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) as a Comprehensive Center
• American College of Radiology Accreditations - Mammography and Ultrasound
• Accredited by American Academy of Sleep Medicine

Click here for more information: www.VanderbiltWilsonCountyHospital.com

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
• Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
• Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
• The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
• American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
• Magnet Recognition Program: Received our third consecutive Magnet designations.
• National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
• Human Rights Campaign Healthcare Equality Index: 6 ^th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.