Job Summary

Job Duties

• ​Provides clerical support for all aspects of the patient's visit to the clinic including but not limited to: scheduling functions using the Cadence scheduling program, contacting patients regarding appointments, and retrieving patient information and demographics.
• Triages phone calls and responds to e-mail, EPIC, and voicemail messages.
• Creates telephone encounters within EPIC to document communication from a patient or care team member to pharmacists and other health care providers, including but not limited to: requests for new lab order, medication refills, and patient questions.
• Retrieves lab results and outside facility records to be filed in patient chart.
• Schedules home phlebotomy, home health visits, and outside laboratory draws.
• Assists in department operational activities such as tracking missed referrals, ordering and replenishing stock, and distribution of clinic mail.
• Communicates with Client Services, outside laboratories, pharmacies, and physician offices regarding issues related to patient care such as lab draws/results, prescription medications, and all other requests per the supervising pharmacist.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

Education

Experience

Certification(s) and License(s)