The Patient Services Coordinator (PSC) is responsible for scheduling and re-scheduling patients and may also serve as the primary receptionist for the department/program. This role creates the first impression guests (patients or visitors) through the check-in/-out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. The PSC also performs a variety of clerical functions.
This is a casual position covering at any of our 20+ clinics for vacations, LOA's or sick calls.
The float staff is trained to cover vacation/sick calls at all 30+ IAM sites throughout the metro area.
Hours vary Monday through Friday, hours early as 6AM, and as late as 6PM
Must work one 8-hour shift per pay period minimum, can pick up additional shifts as available
Responsibilities/Job Description
Duties include greeting and welcoming patients upon arrival. Scheduling patient visits. Obtaining, verifying and entering insurance and demographic information from patients and entering information into an account maintenance system. Verifying visit in compliance with the insurance contract. Collecting patient co-pays as needed. Maintaining high visibility and availability at entrance and waiting rooms. Providing direction and information and notifying patient care staff of patient arrival.
Qualifications
Must have strong interpersonal and phone skills. Must be self-directed in fulfilling job duties. Would prefer medical office experience.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.
