The Patient Services Coordinator (PSC) is responsible for scheduling and re-scheduling patients and may also serve as the primary receptionist for the department/program. This role creates the first impression guests (patients or visitors) through the check-in/-out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. The PSC also performs a variety of clerical functions.
This is a benefit eligible position, approved for 80 hours per pay period. Working days are M-F, varying start and end times depending on location.
Must be willing to travel to Institute for Athletic Medicine clinics in the Twin Cities metro.
Completes scheduling and registration functions
Demonstrates excellent customer service skills
Produces efficient and accurate schedules and associated reports
Records and updates schedule changes accurately, communicating changes to all involved staff
Seeks out solution to time conflicts directly through parties involved and other available resources.
Adds pertinent information and documents into the patient record
Arrange for interpreter services when appropriate
Completes clerical and reception duties
Answers, screens, and responds to telephones calls
Reviews and routes scans, faxes, inter-departmental or postal service mail
Takes and leaves concise messages for patients and responds as requested
Makes new patient packets
Pulling and tallying data
Develops and implements office/department procedures to maintain systems and records
Orders supplies and monitors par levels for the department
Locates and orders repairs and service requests
Knowledge of applicable equipment/processes
Ability to coordinate and document operational processes
Maintains databases, files and records on a regular basis according to established procedure
Completes the Medicare and Medical Assistance certification, as applicable
Demonstrates strong communication skills
Strong knowledge and familiarity with the Fairview system
Strong organizational and prioritization skills
Ability to prioritize competing activities
Requires access to reliable transportation to be present at various locations to conduct and meet reasonable business needs
Travels to and provides care in multiple settings as assigned
Demonstrates personal flexibility to meet staffing and patient needs
Manages unanticipated changes throughout the day
Demonstrates ability to provide care with a variety of clinical populations
Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care
Adaptable in responding to demands of multiple processes and supervisors
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.