JOB SUMMARY: Provides expert leadership in assisting the Pharmacy Manager/Supervisor or designee to train and coordinate the efforts of a group of pharmacy technicians into an efficient support team. Assigns and coordinates the work schedule for a large group of technicians. Monitors technician activities to support compliance to hospital and department policies and procedures. Participates in interviews with pharmacy technician candidates and selection. Participates in coordination of orientation and training of new pharmacy technicians as well as the ongoing training for new processes or procedures. Participates in the performance assessment of staff in assigned areas. Under the direction of Pharmacy management, coordinates data collection and analysis of quality, efficiency, and service data for a designated pharmacy area or areas and takes corrective action, if applicable.


KEY RESPONSIBILITIES:

• Assists the pharmacist in the preparation, dispensing and/or distribution of medications.
• Applies departmental processes regarding inventory control.
• Operates computer systems and utilizes technology.
• Works collaboratively with Pharmacy management to effect positive change in the workplace.
• Develops, implements, and maintains new programs and protocols.
• Oversees and reviews quality assurance data and takes corrective action for variances.
• Performs any job duty of a Pharmacy Technician Specialist.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

CORE ACCOUNTABILITIES:

• Organizational Impact: Plans and sets day to day objectives for the team that have a direct effect on the results of the department or area that the job is in.
• Problem Solving/ Complexity of work: Resolves technical and operational problems within provided guidelines.
• Breadth of Knowledge: Applies advanced subject matter knowledge within a specific technical area and basic management knowledge to support the team.
• Team Interaction: Leads/supervises a unit within a department or a small department. Typically without budget or hire/fire authority. Role is typically a 'working' supervisor.

• Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

• Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

• Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

• Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

• Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Keyword: Pharm Tech