Ensures registration and pre-registration of various patient types, including: inpatient admissions, outpatient, emergency services, and same day surgeries.

• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
• Actively participates in creating and implementing improvements
• Obtains information to conduct registration and pre-registration of patients
• Updates patient demographic and health insurance information and verifies insurance eligibility
• Provides information to patients regarding PatientsBill of Rights, Notice of Privacy Practices per the state of MN and federal regulations
• Provides Important Letter to Medicare/Tricare for appropriate patients according to HCFA regulations and department policy
• Provides Admission Authorization form and receives signatures on all forms as needed
• Answers multiple phone lines, takes calls from patients, family members, physicians, other hospital staff and external customers
• Triage phone calls in a timely and professional manner
• Maintains bed control functions and assists clinical staff with the discharge function as requested
• Copies, faxes, and prints documents
• Sorts incoming and outgoing mail
• Enters deceased patient information into the Death Record Log
• Assists with new employee training as delegated by the Patient Registration Manager
• Works shifts as directed, demonstrating flexibility with vacation/holiday coverage and to support the operations of a 24 hours a day, 7 day a week department

• High school graduate or equivalent
• 2 years customer service in healthcare, insurance, registration, coding, medical records and/or related customer service experience

Preferred Qualifications:

• Associate's degree preferred

Other Required Skills:

• Must have the ability to use multiple computer systems simultaneously
• Knowledge specifics of multiple health insurance plans per patient accounting department guidelines based on payor requirements
• Understands need for completion of Medicare Secondary Payor (MSP) questions per HCFA regulations and department policy Keyboarding and 10-key computer skills
• Working knowledge and ability to use Microsoft office suite, proficient in email and internet use
• Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
• Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
• Data Entry: Skilled in entering data and calculating items for processing
• Input of data into computer systems
• Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
• Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole
• Records Management: Knowledge of appropriate data collection policy and procedures, filing systems, data management systems, and programs
• Ability to compile, assimilate, organize, and store printed and electronic information