JOB SUMMARY: The Associate Operating Officer shall provide general management for the operations of a Patient Care Center by providing administrative oversight and leadership in a manner that supports the mission, credo, and vision of VUMC. In partnership with the Associate Nursing Officer, will have strategic and operating authority for large and complex patient care systems. The AOO collaborates with the Medical and Nursing Leaders in the determination of functions and processes to achieve PCC goals. This role provides leadership and direction in the planning, implementation, and evaluation of activities in all PCC areas of responsibility. In keeping with policies and procedures of VUMC and the Adult Clinical Enterprise, the PCC Leadership Team (including the Medical Leader, Administrative Leader, and Nursing Leader) shall have shared generalized duties and responsibilities as outlined below.
Establish the mission, strategic plan, operational/programmatic plans, and practices for the PCC.
Lead activities related to performance, improvement, and risk management programs in order to establish and meet clinical quality goals, effective cost management, patient satisfaction, and business goals.
Participates in the planning, implementation, and evaluation of clinical programs and services, assuring appropriate resources for the delivery of care.
Builds and maintains key strategic partnerships, both internally across VUMC and within the marketplace, that facilitate achievement of goals and objectives.
Works within a matrix relationship with leaders to oversee operations of the PCC and collaborates with core service leadership in the management of clinical core functions (i.e. lab, pharmacy, transport, etc.).
Identify significant disease conditions relevant to the PCC; and: Specifically engineer measurable clinical processes and establish appropriate clinical pathways across the continuum Implement cost improvement initiatives to improve value to the patient in the management of the specific disease conditions(s).
Demonstrate high level of knowledge of the patient population served and of the requirements for delivery of services.
As assigned, represents VUMC in various meetings and organizations where VUMC maintains membership.
Design, implement, evaluate and market programs to maximize clinical outcomes, functional status, patient/customer satisfaction and reimbursement
Lead and provide feedback to direct reports with full responsibility for planning, coordinating, and controlling the work procedures; analyze and evaluate ongoing department programs to identify areas where adjustments/improvements are needed; provide advice/consultation to others regarding problems.
Leads the transition of care initiatives in the PCC, with a focus on top disease conditions.
Define criteria related to the selection and acquisition of equipment, outside vendors, supplies, and support services, subject to the final approval process.
Participates in the planning and promotion of community health programs related to the PCC.
Support, promote and integrate research activities in the accordance with the Division, Department, or VUMC goals.
Promote and monitor the effective utilization of the assigned space in support of the PCC's goals.
Ensure the most effective operations of the PCC through program development, process improvement and coordination/integration of processes with other departments.
Define the qualifications and performance expectations for all staff positions through the Performance Development system, including PCC specific job descriptions and measurable performance standards.
Play an active role in recruiting, interviewing, hiring, orienting and retaining high level talent at all levels.
Actively engage in processes that develop and reward high performers while addressing performance improvement needs through coaching, accountability plans and disciplinary action.
Creates an environment that fosters staff and leader satisfaction and excellence in performance
Model behavior consistent with the credo, mission, vision, and values of the enterprise through leading, coordinating projects, innovating, initiating improvement, and developing new programs. Likewise, model appropriate behavior in all interactions with patients, families, and staff.
Communicate within and across departments to maximize effectiveness, efficiency and information sharing.
Create an environment that encourages and supports self-development and learning for all staff.
Promote Shared Governance model throughout the PCC.
Attend quarterly PCC Leadership team meetings.
Meet at least monthly with the members of the PCC leadership team to review clinical performance data.
Compliance and Regulatory
Review, approve, communicate, and implement clinical protocols, policies and procedures, in an effort to facilitate efficient and effective practices.
Responsible for coordinating and ensuring regulatory compliance with all State/Federal and JCAHO standards as evidenced by successful surveys and inspections.
Maintain readiness for internal and external survey/inspections by assuring that all faculty and staff are knowledgeable of regulatory standards applicable to their work and ensuring that standards are met within the PCC to assure Clinical Enterprise accreditation/licensure.
Growth and Business Development
Develop and coordinate the strategic growth objectives for the PCC to meet the mission for VUMC.
Responsible for crafting operational plans to achieve target performance and growth.
Evaluate changing demographic, legal and technical developments in the field and initiate new or enhanced programs responsive to such needs.
Engage the medical staff, employees, and community to seek innovative program enhancements that benefit the community and financial health of the PCC.
Reduce operational costs and increase revenues based on knowledge of market trends, operating procedures and reimbursement matters.
Participate in the preparation of the annual operating budget, including direct labor, material and supplies, services, equipment maintenance and replacement.
Ensure financial targets are met or exceeded.
Evaluate organizational functions and structures to best determine the allocation and utilization of resources.
Coordinate capital purchase decision-making within the PCC to align with strategic goals.
Coordinate the development of performance standards, objectives, evaluations, appropriate pay and opportunity for growth and development of staff.
Adapt and align organizational structures to optimize efficient and effectiveness of services.
Quality and Service
Review PCC performance in relation to established goals, implementing changes to effect continual improvement in the services provided.
Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice.
Monitor patient satisfaction scores for the PCC and collaborates with other leaders to develop and implement action plans to address issues.
Standardize services, processes, resources, and practices where appropriate to improve efficiency maximizing continuity of patient care while maintaining professional standards within disciplines and across the PCC.
Lead activities related to performance improvement, and risk management programs in order to establish and meet clinical quality goals, effective cost management, and patient satisfaction.
Lead the development and implementation of work systems, with a focus on enhancing system reliability.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.