Location Address: 582 Monroe Rd, Sanford, FL 32771
Top Reasons To Work At AdventHealth Rx Plus
Immediate Health Insurance Coverage
Career growth and advancement potential
Ability to obtain a Pharmacy Technician license after introductory period
Full-Time, Monday â“ Friday
11:45am - 8:15pm
You Will Be Responsible For:
Maintains confidentiality of patient, employee, medical staff, departmental and administrative information with no infraction
Answers phone within 4 rings, does not leave patient on hold more than 5 minutes and offers to call back patient if patient will be left on hold while researching a request
Understands the prescription plan thoroughly and communicates with customers or physicianâ™s offices any questions regarding prescriptions, step therapy/prior authorization processes, price quotes, and high cost generic medications.
Registers members and family members, including online registrations, accurately and completely; verifying that all member and dependent information is updated including address, allergy information, phone number, and payment method.
Researches each prescription follow-up completely by verifying memberâ™s address, checks shipping date, reviews memberâ™s profile for any communication notes, provides delivery confirmation information if requested
Disengages the angered caller and converts a negative communication to a positive and helpful exchange before alerting the Call Center Supervisor for a call back
What You Will Need:
High School diploma or equivalent.
2 years previous customer service experience.
The Customer Service Call Center representative performs a wide range of duties to support the members of the AHS Corporate Prescription Plan regarding plan questions and mail-order pharmacy requirements. Duties include answering high volume of phones, extensive data entry, compiling, reconciling and maintaining records and prescriptions for the Pharmacy. Works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered Pharmacist or registered pharmacy technician.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.