Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.
Schedules patient appointments system wide for providers including specialty and ancillary services.
Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
Collaborates with Clinic Operations to assure that all appointment requests are satisfied within the time frame specified by the referring provider.
Coordinates provider cancellations in a timely manner to ensure patients are being notified and rescheduled appropriately.
Reviews specific department programs to ensure pre-visit requisites are met and contacts the patient if they are not to assist in getting them obtained.
Processes requests for referrals and obtains the referrals for physician offices as required.
Answers patient and referring physician questions pertaining to appointment status.
Coordinates the hold and release of template slots for requests to occur within weeks.
Facilitates and assures physician to physician or department contact.
Collaborates with supervisor and serves as a liaison and advocate between Scheduling Services and Operations.
Makes suggestions for improvements to procedures or innovations to enhance patient service.
Serves as a mentor and preceptor to new hires and co-workers.
Provides updates and training to work groups as appropriate regarding scheduling guidelines, system enhancements.
Leads internal department improvement teams to identify and resolve appointment related technology, procedures, work flows, resource management and scheduling-related issues.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
High School Diploma or Equivalent (GED)- (Required)
Minimum of 3 years-Related work experience (Required)
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.