If you love working on a small, fast-paced team that truly makes a difference with the clients they work with, keep reading! We’re looking for a client operations superstar for our 340B team here at par8o, which helps community health centers uncover additional 340B funding - a vital part of the US healthcare system that helps provide care to the uninsured and under-insured.
You’ll come into this position at a critical junction—the foundations have been laid for this new offering, and we’re now scaling our product/technology and operations to help our growing clients succeed.
Using your analytical skills and effective communication, you’ll establish and maintain strong relationships and successful programs from pre-launch and ongoing. The insight provided by your work will have a direct influence on client success and will inform how we drive growth and continuous improvement.
At the same time, you’ll also play a vital role in the day-to-day operations of our internal team; helping to move things forward and provide consistent value to our clients. This means a willingness to both regularly take an eagle's-eye-view of the work to ensure projects meet deadlines and - at times - getting down into the weeds by performing daily tasks is required.
This is a substantial opportunity for someone looking for experience working in a fast-paced environment where you can see the impact of your work quickly - best-suited for someone who is both a meticulous detail-oriented do-er but also can take a step back and figure out how to continually improve processes to scale.
We are a small team, which means you will collaborate closely with others and gain exposure to a variety of aspects of product development, client account management, and analytics. Flexibility and adaptability are highly beneficial traits for this position.
Please include a cover letter when you apply. If you apply without a cover letter, we will disregard your application.
Coordinate new client implementations
Proactive tracking and execution of implementation steps across all stakeholders, internal and external
Advocate for client success by creating client program performance reports and proactively identify strategies for improvement regularly with client
Deliver the best client service and support by helping clients troubleshoot, triage, and resolve requests quickly and effectively
Prepare frequent ad-hoc reports/analyses, troubleshooting for external 340B entity clients, business partners, and internal teams (e.g. sales) as needed
Review / audit program monthly for program integrity and compliance
Provide feedback on product development as needed
Uphold and comply with par8o’s professional conduct, security, confidentiality and availability policies as outlined.
Collaborative culture with plenty room for growth for those who excel
Work from home Fridays - we understand and encourage work-life balance
Full-time employees are offered excellent health, dental & vision insurance options as well as employee-paid 401K and Roth 401K options and - new for 2020 - an FSA
Great location near Faneuil Hall with accessible transit
Extensive analytics and data management experience - you can define problems, collect data, conduct analyses, and present conclusions effectively
STRONG attention to detail - you are the kind of person who doesn’t let balls drop
Expert use of Excel and familiarity with other analytics/BI tools (Tableau, SQL) a plus
Ability to independently prioritize work, creatively and proactively problem-solve and deliver results when opportunities abound
Eager to work in a small company on a new product, with all of the ambiguity that can entail
BA/BS degree or more
Strong work ethic, interpersonal skills, sense of urgency (and humor)
Willingness to do whatever is needed to grow the business, even if it’s outside of exact role
Applications without a cover letter will not be considered
Internal Number: 222
Life at par8o is busy. We work just as hard at the office as we do at home, many of us travel frequently, and success at par8o requires a high level of self-direction while being an excellent team communicator. We are all here because we want to make healthcare better. We strive to be the best at what we do. We hire quality over quantity; we continually punch above our weight class, and we're proud of it.
Culture: Work hard. Innovate. Communicate. Love dogs. Get a little dirty. Go outside your job description. Help others. And be ready to dress up in Star Wars-themed costumes for a company meeting.
Learn more about par8o.com under About.