Job Summary

This position is responsible for scheduling medical procedures, surgical and diagnostic, coordinating all aspects including, but not limited to, facility resources, physicians, authorizations and insurance verification for multiple facilities across the Northern Colorado area. Using a broad understanding of clinical procedures and company facilities, this position may provide patients with pre-admitting information and pre-registration. The incumbent may act as an office liaison for department staff, physicians, and patient families.

Essential Functions

• Coordinates case times for elective, urgent or emergent surgeries and/or procedures in a computerized scheduling system. Verifies and reviews physician privilege status prior to scheduling. Interfaces with medical staff office to maintain log of current privilege status and maintains confidentially of all information. May acquire and maintain physician preference information and staff roster.

• Receives physician orders and seeks clarification, if necessary. Verifies insurance authorization numbers, history and physicals, results of laboratory tests and verifies that they are current. Orders previous medical records for the day of procedures when necessary.

• Types and prints physician orders for multiple physicians and departments. Schedules and maintains physician block time, and block time releases. Resolves scheduling conflicts as needed in coordination with the department, and or physician offices. Documents all information regarding patient re-schedules and cancellations.

• Solicits, labels, stores and manages scanned documents and orders received from physician office in the document imaging software system. Ensures that appropriate documents have been received prior to appointments and ensures that orders are compliant.

• Provides patients and physician office with information pre and post-test instructions and directions, location directions and answers to procedural questions. Refers questions to medical office as appropriate.

• Acts as a liaison among nursing units, physician and staff to relay patient data. Screens requests for patient information and refers to appropriate staff. Distributes educational materials to patients and families when necessary. Responds to diverse questions or refers to appropriate clinical staff.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Requires skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting. Knowledge of medical terminology is required. Must possess excellent organizational skills, as well as effective human relations and communication skills. Requires effective teamworking skills and the ability to meet deadlines and productivity standards.

The position requires knowledge of word processing and spreadsheet software and the ability to use computerized scheduling systems. Must possess the ability to maintain accurate statistical records, gather data, and produce reports.

Preferred Qualifications

Additional related education and/or experience preferred.