LOCATION: John H. Stroger Hospital – Complex Care Coordination
The Integrated Care Services Educator is responsible for fostering a learning environment through the development and coordination of educational programs using principles of adult learning to advance the competency of patient care staff. Responsibilities include collaboration with clinical and operational leadership experts to design, implement, teach and evaluate the training and education for new hire orientation, new programs, and continuous education. Additional responsibilities include the development and implementation of training using processes that target learner needs based on established criteria and accrediting bodies, care management system, electronic medical record (EMR), and other databases and the administration of competency assessments.
Participates in the creation, communication/training and implementation of workflows supporting patient care programs.
Provides education and training of care team members consistent with program goals and timeline, and based on documented policies and workflows.
Designs and implements tools/resources for evaluating and measuring learning effectiveness for post orientation class, ninety (90) days post orientation, and for performance reviews or performance related issues.
Develops end user training materials including handbooks, job aids.
Develops and utilizes OneNote or similar program as a central repository for documentation.
Utilizes data and performance metrics to identify opportunities for training.
Collaborates with management to identify opportunities for training.
Supports the development of evidence- based policies, procedures and programs.
Develops e-learning modules for care coordination.
Develops and documents operational and system workflows based on best practice guidelines.
Employs a variety of interactive teaching strategies.
Secures continuing medical education (CME) or continuing education unit (CEU) supporting various training provided to staff.
Develops and maintains annual training calendar
Serves as a resource to care team members.
Performs other duties as assigned.
· · Master's degree in nursing or social work from an accredited college or university (official transcripts required at time of interview)
· Three (3) years care coordination or work experience in multi-disciplinary model
· Two (2) years direct teaching/training, classroom facilitation experience using various methodologies, i.e. face to face, web-based, etc.
· Two (2) years of experience using EMR's and/or case management systems
· Experience in developing at least two online learning modules
· Valid Driver's license and mandatory vehicle insurance or other means of transportation
· Certification and/or coursework in adult education/learning subject matter
· Case Management Certification
· Proficiency in WebEx functionality
Knowledge, Skills, Abilities and Other Characteristics
· Good working knowledge of managed care and care coordination
· Superior interpersonal relationship building skills on all levels including management, staff, and a diverse member population
· Effective oral, written, and public speaking skills to diverse audiences
· Excellent verbal and written communication skills
· Excellent critical thinking skills
· Excellent computer skills including ability to navigate in disparate systems, knowledge and use of common software (Microsoft suite, SharePoint, etc.)
· Excellent ability to work in fast paced and changing environment
· Ability to utilize reports and data for management of program/staff
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
· Meet the minimum qualifications for the position.
· Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
The Cook County Health & Hospitals System’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County. CCHHS is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCHHS is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.